Delayed shipments to Canada beginning on July 2 - Important notice for merchants

Delayed shipments to Canada beginning on July 2 – Important notice for merchants

If you are an independent artist, merchant, or exporter of any kind, you know shipping to Canada and other countries can make or break your business. When I was selling product, 80% of my handmade crochet items shipped out of the United States to Canada, Italy, Germany, Australia, Russia and so many others. If you are an independent merchant with Etsy, you may have received this notice. If you have not, here is the gist of it quoted from Etsy support:

“We are reaching out to inform you of the possibility of delayed shipments to Canada beginning on July 2 as a result of a service disruption caused by an ongoing labour dispute at Canada Post. The disruption will affect all shipments to, within, and from Canada that are handled by Canada Post. This includes shipments into Canada from other national carriers like USPS and Royal Mail.

If you’re shipping to Canada while the dispute is ongoing, expect significantly delayed deliveries. If you otherwise follow Etsy’s shipping policies, Etsy will not hold you responsible for delayed shipments as they relate to Canada Post during this time.”

While I am quite certain everyone in Canada is aware of the situation, it could make you nervous. Honestly, I wouldn’t worry about it much, but definitely inform everyone with their purchases. Monitor your sales and prepare a form letter to kindly let people know that you can promise to make the item possible, but you are not responsible for the carrier.

  • Are you an independent merchant?
  • What will you do to work around this?
  • How will it affect your sales?
  • What will you tell your customers?

Etsy sellers can contact support HERE.

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